What is Intelligent Virtual Assistants?

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Intelligent Virtual Assistants, also known as Chatbots or Virtual Agents, are AI-powered software applications that can engage in conversations and perform tasks on behalf of users. These Virtual Assistants leverage Natural Language Processing and Machine Learning to understand user queries and provide relevant information. They enhance customer experiences and streamline operations by offering personalised and prompt assistance.

Other Definitions

Natural Language Processing involves the interaction between computers and human language, enabling machines to understand, interpret, and generate human language. It powers applications like…
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Cognitive Automation refers to the use of Artificial Intelligence (AI) and advanced algorithms to automate tasks that traditionally require human intelligence, such as decision-making…