Intelligent Virtual Assistants, also known as Chatbots or Virtual Agents, are AI-powered software applications that can engage in conversations and perform tasks on behalf of users. These Virtual Assistants leverage Natural Language Processing and Machine Learning to understand user queries and provide relevant information. They enhance customer experiences and streamline operations by offering personalised and prompt assistance.
Cognitive Computing involves creating computer systems that can imitate human cognitive abilities, such as perception, reasoning, learning, and problem-solving. By combining AI, Machine Learning,…